1. *Time Frame*: Customers can usually cancel their order within a specific time frame after placing it, often within 24 hours or before the order is dispatched.

2. *Method of Cancellation*: Cancellation requests might need to be submitted through the customer’s account on the website, via email, or by contacting customer service directly.

3. *Non-Cancellable Items*: Certain items may be non-cancellable, such as customized products, final sale items, or products that have already been shipped.